Important Notice for Serenity Med Ride Accessibility Statement
The following Accessibility Statement has been prepared specifically for Serenity Med Ride to reflect our commitment to providing equal access to all patients and visitors. This statement is intended as a framework to help communicate our accessibility practices clearly.

Please note that Serenity Med Ride is solely responsible for ensuring that our Accessibility Statement complies with all local, state, and federal laws that apply to our services and website.

Once your Accessibility Statement has been finalized and tailored to Serenity Med Ride, please remove this instructional section and keep only the completed Accessibility Statement for public display.

To learn more about this, check out our article “Accessibility: Adding an Accessibility Statement”.

Accessibility Statement

This statement was last updated on Sep 11, 2025.
At Serenity Med Ride, we are committed to providing safe, reliable, and accessible non-emergency medical transportation (NEMT) for all patients. Our goal is to ensure that every individual, regardless of mobility level, disability, or medical need, has equal access to our transportation services accessible to people with disabilities.

Our Commitment

We comply with the Americans with Disabilities Act (ADA) and all applicable state and federal accessibility regulations.
We provide transportation services for both ambulatory patients and patients with mobility devices, including wheelchairs and walkers.
Our staff and drivers are trained to assist patients with dignity, compassion, and professionalism.

Accessible Vehicles

Our fleet includes wheelchair-accessible vans and vehicles equipped with securements and ramps.
All vehicles undergo regular inspections and maintenance to ensure safety and accessibility features remain in proper working condition.
Seatbelts and safety restraints are available for all patients, including those in wheelchairs.

Patient Assistance

At Serenity Med Ride, patient safety and comfort are our highest priorities. Our drivers and staff are trained to provide respectful and reliable assistance throughout every ride.

Entering and Exiting Vehicles: Drivers will assist patients safely when getting into or out of vehicles.
Mobility Devices: Assistance is available for securing wheelchairs, walkers, and other mobility devices to ensure stability and safety during transport.
Personal Belongings: Drivers will provide reasonable assistance in handling and securing personal items.
Coordination of Care: Upon request, we will coordinate with caregivers, healthcare facilities, or providers to ensure smooth and safe pickup and drop-off.

Communication Access

Serenity Med Ride is committed to making our services accessible to all patients, including those with communication needs.

Scheduling Options: Patients may schedule rides by phone, email, or other accessible methods.
Accommodations: We will provide reasonable accommodations for patients with hearing, vision, or speech limitations to ensure clear and effective communication.
Alternative Formats: Written policies, ride information, and other materials can be provided in alternative formats upon request, including large print, electronic documents, or other accessible formats.

Requests, issues, and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

Accessibility Coordinator – Serenity Med Ride
- Ridwan Ali & Dahir Ali
Phone: +1 (612) 261-6069
+1 (510) 307-6630
+1 (612) 743-3783
Email: serenitymedride@gmail.com
Address: 685 Citadel Drive East suite 453, Colorado Springs, CO, USA
We will review all concerns and work to resolve accessibility issues promptly.